Gifting has never been easier
Perfect if you're short on time or are unable to deliver your gift yourself. Enter your message and select when to send it.
Refund policy
Refund Policy
All Sales Are Final
Thank you for shopping with The Venus Paper Company. Because our products may be made to order, customized, or fulfilled by third-party suppliers, all sales are final and we do not offer refunds, returns, or exchanges for change of mind, incorrect selections, or buyer’s remorse.
Please review product descriptions, sizing information, colors, materials, and other product details carefully before placing your order.
Damaged or Incorrect Items
We want you to receive your order in excellent condition. If your order arrives damaged, defective, or materially different from what you ordered, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item and any damage, including the packaging when applicable
After reviewing the information, we will determine whether the item qualifies for a replacement or another appropriate resolution.
Lost or Stolen Packages
Once an order has been confirmed as delivered to the shipping address provided at checkout, The Venus Paper Company is not responsible for packages that are lost, stolen, or misplaced after delivery.
If your package is marked delivered but you cannot locate it, please first check with household members, neighbors, and the carrier.
Order Cancellations
Because orders may enter processing shortly after purchase, cancellation requests are not guaranteed. Please contact us as soon as possible if you need to request a cancellation.
Contact Us
If you have an issue with your order, please contact us with your order number and supporting information so we can review the situation.
The Venus Paper Company reserves the right to determine the appropriate resolution for damaged, defective, or incorrectly fulfilled orders.
All other purchases are final and non-refundable.